Gawbni
Transform your customer experience through human-AI synergy
About
Gawbni is a unified platform for customer support and sales that integrates AI agents with human oversight. It connects to website chat, Telegram, and email to provide a single inbox for customer conversations. The system uses a 'Truth Layer' to structure content and ensure AI responses are fact-checked and cite sources, reducing hallucinations. It offers distinct modes for sales lead qualification and support ticket drafting, allowing human agents to review and send AI-generated replies. The platform supports multiple languages, including Arabic, French, and English, and offers a free trial with limited credits.
Key Features
- Unified inbox for website chat, Telegram, and email
- AI agents with a 'Truth Layer' for hallucination-free responses
- Sales mode for 24/7 lead qualification
- Support mode for drafting fact-checked replies
- Smart handoff to human agents for complex issues
What Makes It Different
Combines AI automation with human verification to ensure accuracy in customer-facing communications, specifically targeting the MENA market with strong Arabic and French support.
Pricing
Free plan available with 1 channel, 2 seats, and 100 AI credits. Paid plans start at $19/month (Starter) and $39/month (Growth).
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