Mapster

Mapster is an in-product feedback survey tool designed for SaaS, startups, and ecommerce. It allows users to build surveys that trigger at specific moments in the user journey, such as after onboarding, support ticket resolution, or cancellation. Every response is linked to the user's identity and context, enabling segmentation by plan, role, geography, and usage patterns. The platform supports NPS, CSAT, CES, and Product Market Fit (Sean Ellis) surveys, offering analytics that break down feedback by segment rather than providing a single blended score. It includes features like conditional logic, AI-assisted survey building, and export capabilities.

Mapster focuses on linking survey responses to specific user attributes and behaviors, allowing teams to identify exactly which segments are happy or unhappy, rather than just measuring overall satisfaction.