Ticketdesk AI
AI-powered helpdesk software that automatically responds to support tickets and chats with customers using
Founded by:
Vikash Rathee
(@vikashrathee)
About
Ticketdesk AI is an autonomous support platform that uses AI agents to resolve customer tickets and chats 24/7. It integrates with existing workflows by analyzing documentation and past tickets to generate intelligent responses, while routing complex issues to human team members. The platform offers a modern help desk with ticketing, SLAs, and real-time analytics, alongside a simple chat widget that can be embedded on any website with a single line of code. It supports email and chat channels, allowing teams to reduce manual workload while maintaining customer satisfaction.
Key Features
- AI Agent Inbox for managing automated responses
- Smart Learning from FAQs, user guides, and API docs
- Smart Routing to assign tickets to specific teams (e.g., Billing, Engineering)
- Real-time Analytics dashboards for performance tracking
- Team Collaboration tools with internal notes and AI suggestions
What Makes It Different
Focuses on autonomous AI agents that can resolve up to 70% of tickets without human handoff, learning directly from the user's specific content and tone.
Pricing
See website for pricing
Discover More Indie Products
Find amazing alternatives to big SaaS tools built by indie developers